Frequently Asked Questions

About Us

Question : What are Zayn & Zoey books about?
Answer : Zayn & Zoey books are put together to make learning concepts more interesting for young learners. They are also set in real life settings making the concepts relatable for children. It helps them see science in the working. Stories make the learning of factual information more enjoyable for children.

Question : What ages are they suitable for?
Answer : The books are written to cater to young learners between the ages of 3-8 years, but can be used for learners up to the age of 12 as well, to simplify their understanding of these concepts. Younger children can be read to, while older ones should be encouraged to read on their own.

Question : On what basis have you chosen the topics?
Answer : The topics have been selected after a detailed study of Indian as well as International curricula and methodologies implemented to teach the age group between ages 3-8 years.

Question : Can these books be used in schools?
Answer : These books can be used by individuals as well as in schools. Schools could use them to reinforce concepts taught in class as resource books. They could also be a part of the library catalog where students could come and explore learning on their own.

Question : Are we open to suggestions?
Answer : Yes, most certainly! If you have suggestions or ideas, our team will do our research on your concept and spring into action if we find there is a demand for it!

Question : Can teachers or parents write stories for Zayn & Zoey?
Answer : Yes! If you’re interested in writing for us, please email us a few samples on [email protected]

Orders, Shipping & Returns

Question : Is there any discount for bulk orders?
Answer : Please call us on +91 9819570882 for details regarding bulk orders

Question : How long does it take to deliver the products?
Answer : We ship the products within 3 business days of receiving the order.

Question : Where can I track my shipment?
Answer : You will receive an email with shipping details once our shipping partner processes the order.

Question : What are your shipping fees?
Answer : The shipping fee for orders below Rs. 550 is Rs. 100, for orders worth Rs. 550 and above is Rs. 150.

Question : Do you ship internationally?
Answer : Please write to us at [email protected] to place an order for international shipping.

Question : What is your return and exchange policy?
Answer : We currently do not accept returns or exchanges for any products. If you receive a damaged product, write to us at [email protected] so that we can replace the product. you will need to return the item within 3 days of receiving the package.

Question : What is your cancellation policy?
Answer : Orders once placed cannot be cancelled.

FAQ

Question : I have lost / missing parts in the game. What should I do?
Answer : If you are missing instructions, please click on the product title to download the instruction sheet.

Question : All our products have been packed by hand and while we try our best to ensure that there are no errors, sometimes this can happen. If your product has a missing piece, please email us on [email protected] with the following details:

Answer : Full Name, Email Address, Mobile Number, Address, Place of purchase, Description of missing pieces, Image of game and proof of purchase (receipt or email).

If you have lost a piece and need replacement pieces, please email us on [email protected] with the details and we will try our best to send you replacements. There may be charges for the same for covering shipping costs.

What are Zayn & Zoey books about?

Zayn & Zoey books are put together to make learning concepts more interesting for young learners. They are also set in real life settings making the concepts relatable for children. It helps them see science in the working. Stories make the learning of factual information more enjoyable for children.

What ages are they suitable for?

The books are written to cater to young learners between the ages of 3-8 years, but can be used for learners up to the age of 12 as well, to simplify their understanding of these concepts. Younger children can be read to, while older ones should be encouraged to read on their own.

On what basis have you chosen the topics?

The topics have been selected after a detailed study of Indian as well as International curricula and methodologies implemented to teach the age group between ages 3-8 years.

Can these books be used in schools?

These books can be used by individuals as well as in schools. Schools could use them to reinforce concepts taught in class as resource books. They could also be a part of the library catalogue where students could come and explore learning on their own.

Are we open to suggestions?

Yes, most certainly! If you have suggestions or ideas, our team will do our research on your concept and spring into action if we find there is a demand for it!

Can teachers or parents write stories for Zayn & Zoey?

Yes! If you’re interested in writing for us, please email us a few samples on [email protected]